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Technical support system (tickets).
A prerequisite for the functionality of the tech support option is the creation of tech support sections.
Otherwise the option is defined as disabled.
Access rights for each group are configured (in the user groups section).
Statuses:
Accepted - a ticket is created.
Resolved - the first response from a support employee.
Processed - 2 or more questions/answers in the ticket.
Resolved - the ticket is closed by the user.
Closed - the ticket is closed by the administrator.
Users are notified by E-mail about administrators actions in tickets.
Administrator is notified by E-mail about users actions in tickets.
