Tech support

2016-03-21

2023-10-05

140

Technical support system (tickets).
A prerequisite for the functionality of the tech support option is the creation of tech support sections.
Otherwise the option is defined as disabled.
Access rights for each group are configured (in the user groups section).
Statuses:
Accepted - a ticket is created.
Resolved - the first response from a support employee.
Processed - 2 or more questions/answers in the ticket.
Resolved - the ticket is closed by the user.
Closed - the ticket is closed by the administrator.
Users are notified by E-mail about administrators actions in tickets.
Administrator is notified by E-mail about users actions in tickets.

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How do I order the program?

You can order the program only from your personal cabinet. After Registration go to the tab Order.

How do I top up?

The balance is topped up from your personal cabinet. After Registration go to the tab Finance - Top up. Choose a payment system that is convenient for you and top up your balance by following the instructions.

When will I receive the program?

Immediately after ordering and payment the manager starts processing your order. Order processing takes some time (from 20 minutes to 2 hours). You will receive a notification and all necessary data on the system private messages.

Is the source code open?

The source codes of the exchanger module are 100% open (not related to the program core).
The program core files are partially encrypted (licence check).
The source codes of the payment system processing APIs are 100% open.

Custom modifications possible?

Of course we take individual orders.
Describe your wishes in detail in the TOR (Terms of Reference).
The cost of work is determined based on your TOR.
The cost of work is negotiable. We will discuss and agree.
Any questions of individual orders contact any our contact details.

Licence

Limited licence - 1 copy for 1 domain or subdomain.
The licence domain can be changed at any time in your personal cabinet for an additional fee.
A second licence for another domain or subdomain can be purchased for 50% of the software price on the day of order.